АйTеко ЦКТ Центр когнитивных технологий I-Teco CCT Company Centre for cognitive technologies, SmartSel, SmartCS, SmartBM, AR Support, Voice Assistant

SmartSel — Platform for automatic management of the incoming information flow with the extraction of meaningful knowledge.

HOW SMARTSEL WORKS

01. SmartSel can process different types of unstructured data: scanned documents, text documents, graphics, text and voice messages.

02. SmartSel analyzes content of a message or document, extracts meaningful data and performs a classification. The system calculates confidence in the proposed result.

03.In case of high confidence, SmartSel, as a result of classification, launches the next step of document processing: robotic process, Transfer to a responsible officer, approval, return for revision, etc.

04. In case of low confidence, the issue is transferred to the employee with a proposal for solutions. This helps to reduce the time required to complete the task.

CASES

Technical Support of a large governmental body

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Problem

A user should fill in the request form in the electronic system in order to execute a request to Technical support service of the company. Mistakes in problem type determination or filling in of other important margins were made very often. So in order to determine a correct category of the request it was necessary to involve an operator who could re-classify it correctly. Such a scenario led to ineffective loss of specialists’ working hours and significantly reduced the pace of request processing.

Tasks

To optimize the work of employees: to increase pace and quality of processing of incoming requests/messages sent to the inner customer support.
To reduce the quantity of mistakes in distribution of requests/messages among executors.

Solution of the set tasks

The use of SmartSel has enabled to solve the Customer’s tasks in part by having replaced base-line of support service. The system analyzes incoming requests and determines on the base of their content the executor whom such a request should be readdressed. In typical situations when there is no need in a specialist involvement, SmartSel itself generates a response to a user.

Effect

The pace of counteraction of users, operators and specialists responsible for solution of technical problems.
The quantity of mistakes connected with incorrect problem type determination performed by users and their further distribution among executors has been reduced.
Employees’ routine pressure has been reduced, so this has allowed them to spend the time freed up on solving more important tasks.
• Expenses connected with ineffective use of employees’ working hours have been reduced.

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Manufacturing company

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Problem

A large amount of letters addressed to various departments are sent to the single corporate e-mail of the company every day. The employee responsible for letters sorting does not possess broad technical competence suitable for determining the essence of the message and the agent whom this message should be readdressed. This process took too much time and often messages got lost due to wrong routing.

Tasks

To improve accuracy of incoming mails distribution.
To increase pace of processing of messages received by the company.

Solution of the set tasks

The introduced solution SmartSel enables to automatically process the flow of incoming letters, to classify messages and correctly determine an employee for readdressing. The accuracy of system information classification provided within the project realization has significantly increased the values of manual messages processing.

Effect

The accuracy of incoming e-mails classification and pace of their processing have increased.
A correct readdressing of incoming messages has been provided without involving a specialist.
Satisfaction of customers and company’s partners has increased.

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Tell us what you are interested in or just leave a request, our specialists will get in touch with you as soon as possible.

By filling out this form, I agree to the privacy policy.

By submitting their personal data, the User consents to the processing, storage and use of their personal data in accordance with Federal law No. 152-FZ "On personal data" dated 27.07.2006 for the following purposes:
- Implementation of customer support.
- Getting information about marketing events by the User.
- Conducting audits and other internal research to improve the quality of services provided.
Personal data means any information of a personal nature that allows you to identify the User/The buyer is such as:
- Last Name, First Name, Patronymic
- Date of birth
- Contact phone number
- Email address
- Postal address
Personal data of Users is stored exclusively on electronic media and processed using automated systems, except in cases when non-automated processing of personal data is necessary in connection with the implementation of legal requirements.
The company undertakes not to transfer the personal data received to third parties, except in the following cases:
- At the request of authorized state authorities of the Russian Federation only on the grounds and in accordance with the procedure established by the legislation of the Russian Federation
- Strategic partners who work with the company to provide products and services, or those who help the Company sell products and services to consumers. We provide third parties with the minimum amount of personal data required only for the provision of the required service or for the execution of the required transaction.
The company reserves the right to make unilateral changes to these rules, provided that the changes do not contradict the current legislation of the Russian Federation. Changes to the terms of these terms will take effect after they are published on the site.

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117036, Russia,
г. Moscow, st. Kedrova, 15

info@i-teco.ai

+7 (929) 555-98-80

+7 (495) 777-10-95
+7 (800) 200-10-95